Commercial Locks
Commercial lock change, rekey, and repair for offices, retail spaces, warehouses, and commercial doors, including mortise cylinder maintenance .
Privacy Policy Lock Change Lancaster
This Privacy Policy explains how Lock Change Lancaster collects, uses, and protects information when you visit our website or contact us for locksmith services. By using our site, you agree to the practices described in this policy. If you do not agree, please stop using the site.
If you have questions about this policy, contact us at info@lockchangelancaster.com or call (562)270-0450.
Information We Collect
We collect information you provide when you request service, call us, email us, or submit a form. This may include your name, phone number, email address, service address, and details about the service you need. If you share photos or messages about your lock or door, we may store those to help with diagnosis and scheduling.
We also collect limited technical information when you browse our website. This may include your device type, browser type, pages viewed, approximate location based on IP address, and the time you visited. This data helps us keep the site working properly and understand which pages are useful.
How We Use Your Information
We use your information to provide locksmith services, schedule appointments, confirm service requests, and communicate about pricing and arrival times. We may use your contact details to respond to questions, send service updates, and follow up after a job is completed. We may also use information to prevent fraud, protect our customers, and maintain safety.
We may use aggregated data to improve our website content and customer experience. Aggregated data does not identify you personally.
Phone Calls, Text Messages, and Email
When you call or text our phone number, we use that information to respond and provide service. Calls may be recorded for training, quality assurance, and dispute resolution where allowed. If you prefer not to be recorded, you can request communication by email instead.
If you email us, we will use your email address to respond to your request. Please avoid sending sensitive personal information through email.
Cookies and Analytics
Our website may use cookies and similar technologies to improve performance and usability. Cookies help remember preferences and measure site activity. You can control cookies through your browser settings, but disabling cookies may limit some site features.
We may use analytics tools to understand how visitors use our website. These tools may collect information such as pages visited and time on site. We use this information to improve content and navigation.
Sharing of Information
We do not sell your personal information. We may share information only when needed to provide service or operate our business. This can include sharing with service providers such as web hosting, scheduling tools, payment processors, and communication platforms.
We may also share information if required by law, to comply with legal requests, or to protect rights, safety, and property. If we believe a request is not valid, we may challenge it where appropriate.
Payments
If you pay for services, payments may be processed by a third-party payment provider. We do not store full payment card numbers on our website. Payment providers may collect and process information according to their own privacy policies.
Data Retention
We keep personal information only as long as necessary to provide services, maintain records, resolve disputes, and meet legal or business requirements. We may keep limited records for accounting, warranty, and service history purposes.
Security
We use reasonable safeguards to protect your information from unauthorized access, misuse, or disclosure. However, no website or transmission method can be guaranteed 100% secure. If you believe your information has been compromised, contact us right away.
Your Choices
You can request access, correction, or deletion of your personal information by contacting us at info@lockchangelancaster.com. We may need to verify your identity before completing certain requests. Some information may be retained when required for legal or legitimate business reasons.
You can also opt out of non-essential communications by telling us in your message or during a phone call.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can delete it when appropriate.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any website you visit.
Contact Us
If you have questions about this Privacy Policy or how we handle information, contact Lock Change Lancaster at info@lockchangelancaster.com or call (562)270-0450.